Last updated: August 28, 2026
If something about your experience with us fell short, we want to hear about it directly — and we commit to handling it seriously, quickly, and in writing.
Contact us by email at contact@401krolloverlogan.com (preferred, so there’s a written record) or by phone at 435-291-5444. Please include what happened, when, who you spoke with, and what outcome you’re looking for.
We acknowledge every complaint within two business days. A person not involved in the original interaction reviews it wherever possible. We aim to give you a substantive written response within ten business days; if the review needs longer, we’ll tell you why and when to expect our answer.
Where a complaint is justified we will say so plainly, correct the error, and tell you what we’ve changed to prevent a repeat. We keep records of complaints and their resolutions.
You’re always free to pursue any remedy available to you, including consumer-protection resources such as the Utah Division of Consumer Protection. If your concern involves a third-party financial firm we referred you to, we’ll also help you route the complaint to that firm’s own process.